Kerbside Collection Calendars

There are five key instructions householders need to be given regarding their household waste and recycling collection services. These are as follows:

1. WHAT services are provided to them, e.g., residual waste, kerbside recycling, food and garden waste collections.

 2. HOW they can participate in the services, e.g., use the kerbside boxes/bins provided to recycle newspapers & magazines, food & drink cans and glass bottles & jars, etc. Use their wheeled bin or bag to recycle garden waste and their caddy and bin for food waste. They also need information about what they need to do with surplus recycling that doesn’t fit it into the box or bin. Will the Council provide additional containers and who residents contact to find out more information?

3. WHEN collections take place – day and week.  Where possible try to make collections on the same day. For example: refuse and recycling on the same day. This makes it easy for people to remember and will encourage participation.

4 WHERE containers/receptacles should be placed for collection and at what time.

5. WHO residents contact if they have a query? Include a helpline number along with email and website addresses as well. Make sure responsibility for answering calls and responding to emails has been assigned to appropriate staff who are able to provide residents with relevant information.